1)  Read the landlord recommendations in the inspection reports given to you.
2)  Promptly email to your property manager the water rates invoices if these invoices directly go to you so we can charge the appropriate amounts to the tenants.
3)  Let your property manager know when you will be overseas.  This will help your property manager deal with emergency issues better.
4)  When you want us to send your funds/money to a new bank account number, do so in writing.
5)  To save your time, you may want to furnish us with your accountant's email address so we can cc your "landlord statements" to your accountant.

Tenants should remember to:

1)  Always have a spare key to the rental property.  If you only have one copy of your key and you lose it, you would need to ring your property manager or a locksmith.

2)  Inform your property manager if you change your phone number or if you have an additional number (e.g. landline or mobile number).  

3)  Answer your phone or reply to text messages.  Tradespeople are instructed to contact you to gain access to the property.  If you don't answer your phone or reply to text messages, then tradespeople cannot go to the property for repairs.

4)  Keep a copy of MDG Property Management Ltd.'s bank account number and remember to use your last name and tenant number as reference.  If there is no reference then the payment will not be credited as payment from you.

5)  Inform your property manager of maintenance issues.  If there are maintenance issues and you do not inform your property manager, then damages may be charged to you.

6)  Contact your property manager during business hours only unless it's a valid emergency.